Refund policy
Overview
We want you to love what you ordered. Because Navara is a small independent brand, we have limited capacity to process returns, so please read this policy carefully before purchasing.
All Sales Are Final — With Exceptions
Due to the small-batch nature of our drops, we do not accept change-of-mind returns or exchanges. However, we will always make it right if something goes wrong on our end.
We accept returns/replacements if:
- Your item arrived damaged or defective
- You received the wrong item or size
- Your order was lost in transit and cannot be located
In these cases, contact us within 7 days of delivery (or within 7 days of the estimated delivery date for lost orders) and we'll sort it out.
We do not accept returns for:
- Change of mind
- Incorrect size selected at checkout (please refer to our size guide before ordering)
- Minor colour variations due to screen differences
- Items that have been worn, washed, or altered
How to Lodge a Claim
Email contact@navaraclothing.shop with:
- Your order number
- A brief description of the issue
- Clear photos of the item (if damaged or incorrect)
We aim to respond within 2–3 business days.
Refunds
Approved refunds are issued to your original payment method within 5–10 business days of approval. We'll notify you by email once processed.
For defective or incorrect items, you can choose between a full refund or a replacement (subject to stock availability).
Shipping Costs
- If the return is due to our error (wrong item, defect), we'll cover return shipping.
- We do not reimburse original shipping costs for any reason.
International Orders
International customers are responsible for any customs, duties, or taxes incurred. These are non-refundable. For lost international parcels, please allow the full estimated delivery window before lodging a claim.
Questions?
Reach out at contact@navaraclothing.shop or via DM on Instagram @navaraclothing. We're a small team and we appreciate your patience and support.
Navara Clothing is based in Sydney, Australia.